Fraud, Trust, and Authentication: The Surveyed U.S. Consumer View

UK respondents weigh scam response and authentication friction when assessing providers. Banking insights from Outseer's 2026 consumer survey.

Outseer's 2026 India survey links fraud protection with banking trust and experience. Findings on authentication and balancing security with convenience.

FIDO passkeys offer a different 3-D Secure challenge experience. Authentication benefits, deployment limits and the case for layered issuer fraud signals.

Investment scammers use deceptive offers to win victims' trust. Tactics and customer risks relevant to banking teams recognizing and responding to fraud.

Money mules enable fraud cashout. Five principles for banks assessing real-time risk across accounts, payments and the wider customer journey.

Generative AI changes both phishing campaigns and detection methods. Implications for banks facing connected fraud, scam and social engineering threats.

A customer may authorize a payment after being deceived. False pretenses in Nacha's 2026 ACH changes and their relevance to banking scam detection.

Nacha's 2026 ACH changes put risk-based fraud monitoring in focus. Key considerations for bank teams preparing controls to address payment scams.

Global scam defenses face regulatory gaps and coordination challenges. An assessment heading into 2026, with controls relevant to financial institutions.