How leading global banks are driving the next generation of consumer scam controls

• What are consumers' biggest scam concerns in 2026, and what do they expect from their bank?
• Which scam controls are proving most effective across leading financial institutions?
  
• How can banks intervene more effectively across the scam attack chain?
  
• What can banks learn from scam prevention research across 15+ markets?

We are in the era of scam-as-a-service and AI-powered attacks, with financial institution losses projected to reach USD $55.3 billion by 2030. As a result, consumer scam controls have never been more critical for banks.

Consumer behaviour plays a crucial role within this context, as attacks increasingly exploit human vulnerability rather than technological weaknesses. How far can banks rely on technical controls alone, and where can behavioural science strengthen scam prevention?

Drawing on new consumer survey data from Outseer, this webinar explores the key scam concerns of consumers worldwide and their security expectations of their banks. Which controls are making the biggest difference in the fight against scams? What strategies are most effective across the five stages of a scam: pre-attack, consumer compromise, transaction, receipt and post-attack?